Privacy Policy

Oasis International Cleaning Services Ltd ("we", "our", "us") collects and processes personal information when you:

• Request a quote or contact us through our website forms
• Book our cleaning services
• Apply for employment with us
• Visit our website (cookies and analytics)

Personal information we collect includes:

• Name, email address, phone number, and postcode
• Property details and service requirements
• Payment information (processed securely by third-party providers)
• Employment application details (CV, references, right-to-work documents)
• Communications with us (emails, phone calls, messages)

We use your personal information to:

• Provide quotes and respond to enquiries
• Deliver our cleaning services and manage bookings
• Process payments and maintain financial records
• Communicate about your service, appointments, or account
• Process employment applications and conduct recruitment
• Comply with legal obligations (tax, health and safety, etc.)
• Improve our website and services based on usage patterns

Legal basis for processing: We process your data based on contract performance, legal obligations, legitimate business interests, and your consent where required.

We do not sell your personal information to third parties. We may share your data with:

• Service providers: Payment processors, email providers, website hosting (who process data on our behalf under strict agreements)
• Professional advisers: Accountants, lawyers, insurers when necessary for business operations
• Legal authorities: When required by law, court order, or to protect our legal rights

All third parties are required to keep your information secure and use it only for the specified purposes.

Security: We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, or misuse. This includes secure servers, encryption, access controls, and staff training.

Retention: We retain your personal data only for as long as necessary:

• Active client data: Duration of service plus 6 years (legal and tax requirements)
• Quote requests: 2 years from last contact
• Employment applications: 6 months for unsuccessful candidates, duration of employment plus 6 years for employees
• Website analytics: Aggregated data retained indefinitely; individual data 26 months maximum

Under UK GDPR, you have the right to:

• Access: Request a copy of the personal data we hold about you
• Rectification: Correct inaccurate or incomplete information
• Erasure: Request deletion of your data (subject to legal retention requirements)
• Restriction: Limit how we process your data in certain circumstances
• Portability: Receive your data in a structured, machine-readable format
• Object: Object to processing based on legitimate interests
• Withdraw consent: Where we rely on consent, you can withdraw it at any time

To exercise any of these rights, contact us at [email protected] or write to us at our registered address.

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) if you believe we've mishandled your data: ico.org.uk

Our website uses essential cookies to function correctly. We also use analytics cookies (with your consent) to understand how visitors use our site and improve user experience.

Essential cookies: Session management, form submissions, security features

Analytics cookies: Google Analytics (anonymised IP addresses) to track page views, visitor demographics, and site usage

You can control cookie preferences through your browser settings. Disabling essential cookies may affect website functionality.

We may update this privacy policy from time to time to reflect changes in our practices, technology, legal requirements, or business operations. We'll notify you of significant changes by posting a notice on our website or via email if you're an active client.

Please check this page periodically for updates. Continued use of our services after changes constitutes acceptance of the updated policy.

If you have questions about this privacy policy or how we handle your personal information, please contact us:

Email: [email protected]
Phone: 020 3750 8878
Post: Oasis International Cleaning Services Ltd, London, United Kingdom

This privacy policy is provided in accordance with UK GDPR and Data Protection Act 2018.