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Privacy & Data Protection Policy

Last updated: 9 December 2025

Oasis International Cleaning Services Ltd. is committed to protecting the privacy and security of your personal data. This policy details how we collect, use, and process your data in compliance with the Data Protection Act 2018 (UK GDPR).

1. Introduction & Data Controller

This policy applies to all clients, prospective clients, and users of our domestic and commercial cleaning services within London.

Company NameOasis International Cleaning Services Ltd.
Data ControllerMarcus Edwards (Director)
Company Number16660274
Registered Address15 A Unimix House, Abbey Road, London, NW10 7TR

2. The Data We Collect

We may collect, use, store, and transfer different kinds of personal data about you:

Identity Data

Names, titles — used for contract formalization and communication.

Contact Data

Addresses, email addresses, phone numbers — used for scheduling, service delivery, and direct communication.

Financial Data

Payment confirmations — processed via third-party systems. We do not store full payment card details.

Technical Data

IP address, device type, browser information, cookies and site usage data.

Property Access Data (Critical)

Alarm codes, key safe codes, access instructions, key locations — essential for performing the cleaning service.

Security: This critical data is strictly ring-fenced from all general client records and is stored separately. We employ encryption and pseudonymisation where technically possible to protect this highly sensitive information.

We only collect information necessary to deliver our services effectively.

3. How We Use Your Data (Lawful Basis)

We will only use your personal data when the law allows us to:

  • Performance of a Contract: To register you as a new client and deliver the agreed-upon cleaning service, including processing payments.
  • Legal Obligation: To comply with legal or regulatory requirements, such as maintaining accurate financial records for HMRC (Tax) purposes.
  • Legitimate Interest: To improve our services, manage our staff rosters efficiently, ensure the security of our employees, and contact you for service-related feedback.

We never sell your data.

4. Data Security & Storage

We have implemented appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorised way.

Digital Security

  • All client data is stored on secure, password-protected cloud systems (Google Workspace)
  • Two-Factor Authentication (2FA) required for all employees
  • Financial transactions processed via Monzo and FreeAgent

Physical Security

  • Client keys are not marked with addresses — tagged with anonymous internal reference codes
  • Keys kept in secure, restricted-access location when not in use

Data Separation (Strict Ring-Fencing)

Client data is processed solely for Oasis International Cleaning Services Ltd and is never shared, cross-referenced, or accessible to Oasis International Care Services Ltd. The systems, databases, and personnel handling data for the two entities are entirely separate and non-interoperable.

5. Data Retention

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for.

Financial Records6 years (Legal Obligation - HMRC Tax requirements)
General Client DataUp to 1 year after contract termination
Property Access DataDeleted immediately upon contract termination

6. Your Rights

Under UK GDPR, you have the following rights regarding your personal data:

  • Right to Access: Request access to your personal data (commonly known as a "data subject access request").
  • Right to Correction: Request correction of the personal data that we hold about you.
  • Right to Erasure (Right to be forgotten): Request the deletion or removal of personal data where there is no good reason for us to continue processing it.
  • Right to Object: Object to the processing of your personal data where we are relying on a legitimate interest.
  • Right to Restriction: Ask us to suspend the processing of your personal data.
  • Right to Data Portability: Request the transfer of your personal data to you or a third party.

To exercise any of these rights, please contact the Data Controller using the contact details below.

7. Sharing Your Information

We only share information with:

  • Cleaners assigned to your booking (address + service details only)
  • Payment processors (for payment verification)
  • Third-party platforms we use for scheduling or communication

We never share your data for marketing without your consent.

8. Cookies & Website Tracking

Our website uses cookies to:

  • Improve user experience
  • Track website performance
  • Support security features

You can disable cookies in your browser at any time.

9. Updates to This Policy

We may update this Privacy Policy occasionally. The latest version will always be posted on this page.

10. Contact Us

For questions or data requests, please contact:

Email: [email protected]

Phone: 020 3750 8878

If you have concerns about any aspect of how we handle your data, you also have the right to make a complaint at any time to the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues: ico.org.uk