Legal
Client Service Agreement
Last updated: 9 December 2025
This Service Agreement is a legally binding contract (the "Agreement") for the provision of cleaning services between the Client and the Supplier.
1. Definitions and Legal Status
| Supplier | Oasis International Cleaning Services Ltd., a company incorporated in England and Wales (Co. No. 16660274). |
| Client | The person, company, or entity engaging the Supplier's services. |
| Services | The non-regulated domestic and commercial cleaning services agreed upon in the booking confirmation. |
1.1 Independence Clause
The Supplier, Oasis International Cleaning Services Ltd., operates as an entirely separate legal and financial entity from Oasis International Care Services. No joint venture, partnership, or shared liability exists between the Supplier and any other entity, including Oasis International Care Services.
1.2 Service Scope
The Services provided are strictly limited to non-regulated domestic and commercial cleaning, which includes general housekeeping, dusting, vacuuming, mopping, and surface cleaning.
EXCLUSIONS:
The Services explicitly exclude the provision of personal care, medical assistance, heavy lifting (defined as objects over 15kg), disposal of hazardous waste, or any tasks requiring professional licensing outside of standard cleaning practices.
2. Bookings and Pricing
2.1 Standard Rates
Services are charged at the agreed quoted rate provided to the Client prior to the service commencement. The minimum standard rate is £30.00 per hour (exclusive of VAT, if applicable).
2.2 Scope Creep
If the Client requests additional tasks on-site that will exceed the original booking time, the Supplier's staff must obtain verbal or written agreement from the Client before proceeding. Any additional time spent completing the Services beyond the original booking will be charged at the standard hourly rate.
3. Payment Terms (Strict)
3.1 Due Date and Method
Payment for the Services is due in full within 7 days of the invoice date. The preferred payment method is Bank Transfer to the Company Monzo Business Account, details of which will be provided on the invoice.
3.2 Late Fees
Any late payments outstanding beyond 30 days from the invoice date will incur interest. The interest will be charged at a rate of 2% above the Bank of England base rate, calculated daily, until the outstanding balance is settled in full. The Supplier reserves the right to suspend all future Services until the overdue balance, including accrued interest, is paid.
4. Cancellation Policy (Financial Protection)
4.1 Notice Period
The Client must provide a minimum of 48 hours' written notice to the Supplier to cancel or reschedule a booked service. Written notice must be sent to Marcus Edwards or via the confirmed booking platform.
4.2 Cancellation Penalty
Cancellations or rescheduling requests received with less than 48 hours' notice will incur a cancellation fee. This penalty is equal to 50% of the total booking value for the scheduled service.
4.3 Access Failure
If the Supplier's staff arrive at the scheduled time and are unable to gain access to the property (e.g., due to incorrect keys, failure to disarm an alarm, or a non-response from the Client) this will be treated as a late cancellation, and the 50% cancellation fee will apply. The staff are entitled to wait a maximum of 15 minutes before treating it as an access failure.
5. Liability and Insurance
5.1 Insurance Coverage
The Supplier holds comprehensive Public Liability Insurance and Employers Liability Insurance underwritten by AXA. This insurance provides cover subject to the terms and conditions of the specific policy held by the Supplier.
5.2 Damage Reporting
The Client must report any alleged damage or breakage caused by the Supplier's staff during the provision of the Services. The report must be made in writing, include clear photographic evidence of the damage, and must be submitted to the Supplier within 4 hours of the service completion time. Failure to report the alleged damage within this 4-hour window will void the claim.
5.3 Exclusions from Liability
The Supplier shall not be liable for:
- Any pre-existing damage to the property, fixtures, or fittings.
- Loss or damage to unsecured valuables, cash, or jewellery.
- Damage resulting from faulty fixtures or fittings (e.g., loose taps, poorly fitted mirrors, or unstable furniture) that are not secure or safe.
- The effects of fair wear and tear.
6. Health & Safety
6.1 Client Duty
The Client is responsible for ensuring the property environment is safe for the Supplier's staff. This includes, but is not limited to, securing aggressive pets, ensuring all electrical wiring is safe, and clearing any excessive clutter that may pose a trip hazard.
6.2 Right to Refuse Service
The Supplier's staff reserve the absolute right to withdraw from a job immediately if they feel their personal safety is compromised, threatened, or if the working environment is deemed hazardous. In such an event, the Client will be charged the 50% late cancellation fee as per Clause 4.2.
7. Governing Law
This Agreement, and any dispute or claim arising out of or in connection with it or its subject matter or formation (including non-contractual disputes or claims), shall be governed by and construed in accordance with the laws of England and Wales. The parties irrevocably agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim that arises out of or in connection with this Agreement.
8. Contact Information
For questions about these terms and conditions, please contact us:
Oasis International Cleaning Services Ltd
Director: Marcus Edwards
Email: [email protected]
Phone: 020 3750 8878
Address: 15 A Unimix House, Abbey Road, London, NW10 7TR
Company No: 16660274